Help with weyt.ai
How to reach us, and answers to what people ask most.
Reach us
support@weyt.ai
Email support@weyt.ai. A person reads every message.
Logging in
Log in the way you signed up: with Google or Apple, or with your email and passphrase. A Google or Apple account has no passphrase.
Forgot your passphrase? Reset it at weyt.ai/reset-password, or tap “Email me a login link instead” on the log in page.
Subscription and billing
The web app at weyt.ai is free while the iPhone app is being prepared. weyt.ai Pro, in the iPhone app, is a subscription billed by Apple: 7 days free, then $9.99 a month. Cancel anytime. The 7-day free trial is through Apple, one per Apple ID. It renews every month until you cancel.
To cancel or change it: on your iPhone open Settings, tap your name, then Subscriptions, then weyt.ai. Cancel at least 24 hours before the trial or the paid month ends and you are not charged for the next one.
If you cancel, free still gives you up to 3 active workouts, logging, your numbers and your progress.
Refunds are handled by Apple at reportaproblem.apple.com.
Deleting your weyt.ai account does not cancel an Apple subscription. Cancel it in iPhone Settings first.
Deleting your account
In the app, open Settings from Today, tap Account and choose Delete account. You type DELETE and confirm with your passphrase. If you logged in with Google, Apple or an emailed link, you confirm by having logged in within the last ten minutes.
It is permanent. Your workouts, sessions, numbers, coach reads, settings and account are removed. Workouts you shared stay public at their links, with their name, note and lifts, shown as from a Former member. Unlist a share first if you want it gone.
Cannot get in? Email support@weyt.ai from the address on the account and we will delete it for you.
A copy of your data
On the website, log in at weyt.ai and open Settings, then Account, then Download my data. You get your training log as a spreadsheet file (.csv): every workout, lift and set. For anything else in your account, email support@weyt.ai from the address on the account and we will send it.
Reporting a shared workout
Open the workout in Shared and tap Report. A workout that three people report is taken down automatically. You can also email us its link.
The coach is an AI
The coach's words are written by an AI and can be wrong. This is fitness guidance, not medical advice. Stop if something hurts, and talk to a doctor before you start if you have a health condition.
Your data
What is collected, what is sent to the AI and how long it is kept is in the privacy policy. The rules for using weyt.ai are in the terms of use.